FAQS

● PRODUCTS:

01 ARE YOUR PRODUCES REAL JADE?
Yes 100% guaranteed of natural jade,never heated or chemical treatment.

● PAYMENT:
01 WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept bank transfer and Western Union as payment method.

●SHIPPING:
01 WHAT'S THE PROCESSING TIME FOR MY ORDER?
The processing time for most of our products is 5-7 business days,except for some Kunlun nephrite jade raw which need about 7-10 business days.

02 HOW CAN I TRACK MY ORDER?
You can track your order by clicking the link found in the shipping confirmation email which you will receive after we ship it.

03 WHAT'S THE DELIVERY TIME FOR MY ORDER?
The estimated delivery time is about 12-20 days,in special case like customs inspection may take longer.

● RETURNS:
01 CAN I RETURN MY ORDER FOR A REFUND?
Yes you can, simply let us know within 7 days on receiving of goods. We are more than happy to offer you a full refund or an exchange for credit excluding delivery and handling charges as these are non refundable. For your protection, we strongly recommend that you return your order with an insured mail service and keep the receipt for your records. We are not responsible for lost return shipments.